when technology is determend to work against you
Who do you call when you need support?
If you are an S.M.E. and use your business computers everyday, we recommend:
BCR Ireland's 2014 Silver Support
Better support in 2014!
Our 2014 support has gotten even better. With longer support hours, a larger coverage area and extended services included in all our subscription packages.
We've got the right support for you BCR Ireland Bronze Support
bronze support subscription icon bcr ireland
Monthly Subscription
of € 29.99		 BCR Ireland Silver Support
silver support subscription icon bcr ireland
Monthly Subscription
of € 64.99		 BCR Ireland Gold Support
gold support subscription icon bcr ireland
Monthly Subscription
of € 129.99
Phone Support
Office Hours for 1-3 PC's		 green tick yes option applies green tick yes option applies green tick yes option applies
Extended Phone Support
Extended Hours for 1-5 PC's & 1 Server 		grey ball no option does not apply green tick yes option applies green tick yes option applies
Extended Phone Support
Extended Hours for 5-10 PC's & 1 Server 		grey ball no option does not apply grey ball no option does not apply green tick yes option applies
Support via Remote Access
Remote access via third party software		 green tick yes option applies green tick yes option applies green tick yes option applies
Priority On-Site Support
Call out service delivered within 48 hours		 grey tick yes option applies but with limits green tick yes option applies green tick yes option applies
On-Site Support
Technicians time included in package
(limits apply, see chosen pack for full details)		 grey ball no option does not apply grey tick yes option applies but with limits green tick yes option applies
Virus & Mal-ware
Anti-Virus & Anti Mal-ware installation & infection removal		 green tick yes option applies green tick yes option applies green tick yes option applies
Software Updates & Upgrades
Scheduled servicing of software & hardware updates		 grey tick yes option applies but with limits grey tick yes option applies but with limits green tick yes option applies